Question 1

What is EditMuse?

Accepted Answer

EditMuse is an AI shopping concierge for Shopify. It helps your customers discover products by letting them describe what they want in natural language, through guided hybrid flows, or step-by-step quizzes.

Question 2

How does EditMuse differ from a chatbot?

Accepted Answer

EditMuse is purpose-built for product discovery, not general conversation. It understands shopping intent, matches products from your catalog, and provides reasoning for recommendations. It's a shopping concierge, not a generic chat widget.

Question 3

Is EditMuse available in the Shopify App Store?

Accepted Answer

Yes. EditMuse is a native Shopify app available in the Shopify App Store. Installation and billing are handled through Shopify.

Question 4

How long does setup take?

Accepted Answer

Most merchants are live within minutes. Install from the Shopify App Store, create an Experience with your preferred settings, and you're ready to go. No code changes required.

Question 5

Do I need technical skills to set it up?

Accepted Answer

No. EditMuse is designed for merchants without technical backgrounds. The setup interface guides you through configuration with clear options and previews.

Question 6

Does it work with my Shopify theme?

Accepted Answer

Yes. EditMuse works with all Shopify themes. You can embed the concierge as a widget or link to a dedicated page.

Question 7

What is Ask mode?

Accepted Answer

Ask mode lets shoppers describe what they want in their own words. The AI understands intent and finds matching products without requiring navigation through filters or categories.

Question 8

When should I use Hybrid mode?

Accepted Answer

Hybrid mode combines open-ended questions with guided structure. Use it when you want to balance flexibility with merchant-defined paths, such as helping shoppers narrow down complex decisions.

Question 9

What is Quiz mode?

Accepted Answer

Quiz mode provides a step-by-step question flow with pre-defined options. Use it when you want full control over the journey and consistent shopper experiences.

Question 10

What is an Experience?

Accepted Answer

An Experience is a configured instance of EditMuse with specific settings: which collections to include, the discovery mode (Ask/Hybrid/Quiz), tone, result count, and more. You can create multiple Experiences for different use cases.

Question 11

How does the AI select products?

Accepted Answer

The AI analyzes shopper intent from their input, matches it against product attributes in your catalog, and returns the most relevant results within the collections you've configured.

Question 12

How does billing work?

Accepted Answer

EditMuse is billed monthly through Shopify. Your subscription appears on your Shopify invoice alongside other app charges.

Question 13

When are credits used?

Accepted Answer

A credit is consumed when a shopper completes a flow and receives recommendations — not when they only open the widget.

Question 14

What happens if I exceed my credits?

Accepted Answer

Sessions continue to work. Overage is billed at your plan's per-credit rate on your Shopify invoice.

Question 15

Does EditMuse require shopper personal data?

Accepted Answer

No. The core concierge operation does not require shopper personal identity. Shoppers can discover products without logging in or providing personal information.

Question 16

How do I get help?

Accepted Answer

Contact support through the in-app help, our website contact form, or email support@editmuse.ai.

Frequently asked questions

General

Setup

Ask / Hybrid / Quiz

Experiences

Recommendations

Analytics

Integrations

Privacy

Billing

Support

Still have questions?

Frequently asked questions

General

What is EditMuse?

How does EditMuse differ from a chatbot?

Is EditMuse available in the Shopify App Store?

Setup

How long does setup take?

Do I need technical skills to set it up?

Does it work with my Shopify theme?

Ask / Hybrid / Quiz

What is Ask mode?

When should I use Hybrid mode?

What is Quiz mode?

Can I use different modes for different products?

Experiences

What is an Experience?

How many Experiences can I create?

Can I assign different Experiences to different pages?

Recommendations

How does the AI select products?

What is "Why these picks?"

What is search depth?

Analytics

What analytics are included?

Can I see what shoppers are asking for?

Is there different reporting for different plans?

Integrations

Can I connect EditMuse to my analytics tools?

What data is shared with integrations?

Privacy

Does EditMuse require shopper personal data?

How can shoppers request data deletion?

Where is data stored?